Zenith American Solutions, Inc. Benefits Overview

Processes routine health and welfare claims according to plan guidelines, company policies, and regulatory requirements. Maintains knowledge of assigned plans, applies benefits and claims adjudication principles, and may respond to customer inquiries by phone, writing, electronically, or in person. Handles confidential PHI and PII, interprets benefit plans and regulations, performs calculations, and documents claims-related activity.

Supports health plan enrollment operations by maintaining member and dependent records, processing enrollment documentation, responding to coverage and benefits inquiries, resolving eligibility issues with vendors, and researching enrollment irregularities. Coordinates with examiners, billing processors, internal teams, and external partners while protecting PHI and PII. Provides timely customer service and correspondence support in an office environment.

The Client Services Assistant performs administrative tasks supporting the client-facing team, including correspondence, file management, invoice preparation, and meeting coordination.