Teams at Zendesk

Design and deliver scalable backend services in Go and frontend features with TypeScript and React. Define APIs, drive architecture for distributed workflow orchestration, ensure performance, reliability, observability and security, collaborate with product and design, and mentor engineers.

Lead end-to-end product strategy and roadmap for Zendesk's internal AI Platform, spanning SDKs, developer tooling, infrastructure, observability, evaluation, and agent lifecycle. Drive adoption across vertical teams, define agent-to-agent layer and registry, conduct user and industry research, and collaborate cross-functionally to translate AI platform needs into actionable requirements.

Lead cross-functional programs in product development, enhance analytics, manage risks, and mentor program managers in a tech company environment.