Teams at Zendesk

Own and lead the Action Platform product vision and roadmap, collaborating with engineering, design, sales, and customers. Translate internal and external requirements into scalable platform solutions, define OKRs and success metrics, and drive delivery of features, integrations, and performance improvements to support high-volume rule executions and customer-facing use cases.

Support mid-market SaaS sales cycles by partnering with Account Executives, conducting technical discovery, configuring and delivering tailored Zendesk demonstrations, building standard proof-of-concept environments, and answering security, architecture, RFP, and RFI questionnaires. The role requires explaining AI and messaging workflows, applying API recipes and internal templates, and connecting technical solutions to customer needs and business outcomes. Travel up to 25% annually is required, with work based in Mexico City or Mexico State.

Leads marketing analytics projects spanning performance measurement, funnel analysis, attribution, forecasting, experimentation, pipeline contribution, and ROI. Builds dashboards, reporting, analytical models, metrics, and frameworks while combining data from marketing, CRM, web, advertising, and revenue systems. Partners with Marketing, Finance, Sales Operations, and Engineering to improve data quality and decision-making. Presents actionable insights to senior stakeholders and mentors peers.