Teams at Zendesk

Build and scale GTM contact data lifecycle and automation: acquire, enrich, validate, deduplicate, and govern contact data; design pipelines and automations; enforce data quality standards and SLAs; partner with leadership to prototype AI-driven GTM use cases; maintain documentation, monitoring, and reporting to measure data health and automation impact for frontline sales execution.

Qualify and manage high-volume inbound leads in the CRM, identify high-value opportunities, upsell/cross-sell, and pass qualified leads to Account Executives. Hit targets and metrics, deliver excellent customer experience across EMEA, learn sales skills, and support a collaborative, multicultural team in a hybrid Lisbon schedule.

Drive enterprise revenue by acquiring new customers and expanding existing accounts. Manage complex, multi-month value-based sales cycles with POCs, build C-level relationships, create territory plans, leverage data to prospect and retain clients, and collaborate cross-functionally to meet quota.