Teams at Zendesk

Leads Zendesk’s AI Delivery team and customer implementations, providing technical guidance on AI product configuration, integrations, optimization, adoption, and business outcomes. Manages projects end to end, removes technical blockers, supports change management, and partners with Customer Success and Sales. Builds the delivery team, establishes methodologies, assigns work, evaluates performance, and develops team members. Uses adoption and health analytics to identify churn risks and support retention and expansion.

Owns net-new B2B SaaS sales from prospecting through contract close. The role requires pipeline generation, consultative discovery, executive and multi-threaded selling, value-case development, negotiation, forecasting, CRM discipline, and coordination with solution engineers, specialists, partners, and leadership. The account executive translates service-operation challenges into Zendesk and AI value propositions, closes complex deals, and ensures a clean transition to post-sale teams.

Develop and execute go-to-market strategies for Zendesk’s employee service business. Responsibilities include researching ESM and ITSM markets, creating product messaging, leading launches, enabling sales teams with customer-facing materials, supporting strategic deals, and representing the product in analyst briefings and public speaking engagements. The role partners closely with Product, Marketing, Sales, customers, and senior leadership.