Teams at Zella Technologies

Provides advanced Level 2 and Level 3 support across operating systems, identity, networking, VoIP, virtualization, cloud, backups, and security. Leads infrastructure and cloud migrations, develops project plans, manages SLAs and KPIs, improves documentation and SOPs, and automates repetitive tasks. The role requires customer coordination, post-migration validation, process improvement, and participation in an on-call rotation.

Provide L2/L3 support and systems engineering across Windows, Linux, networking, VoIP, virtualization and cloud identity. Lead migrations, ensure SLA/KPI compliance, improve documentation, automate tasks, and participate in on-call rotations.

Provide L2/L3 support and advanced troubleshooting across Windows, Linux, macOS, networking, VoIP, virtualization, cloud identity, and security. Lead migrations and infrastructure projects, maintain documentation and SOPs, manage SLAs/KPIs, automate tasks, and participate in on-call rotation.