Teams at Zella Technologies

Provides advanced Level 2 and Level 3 support across operating systems, identity platforms, networks, VoIP, virtualization, backups, security, and cloud environments. Plans and executes infrastructure and identity migrations, manages SLAs and KPIs, documents systems and procedures, automates repetitive work, and improves support operations. The role requires customer coordination, post-migration validation, and participation in an on-call rotation.

Provides advanced Level 2 and Level 3 support across operating systems, identity, networking, VoIP, virtualization, cloud, backups, and security. Leads infrastructure and cloud migrations, develops project plans, manages SLAs and KPIs, improves documentation and SOPs, and automates repetitive tasks. The role requires customer coordination, post-migration validation, process improvement, and participation in an on-call rotation.

Provide L2/L3 support and systems engineering across Windows, Linux, networking, VoIP, virtualization and cloud identity. Lead migrations, ensure SLA/KPI compliance, improve documentation, automate tasks, and participate in on-call rotations.