Teams at Zella Technologies

Provide advanced Level 2 and Level 3 support across operating systems, networks, VoIP, identity, virtualization, backup, security, and cloud platforms. Plan and execute infrastructure and identity migrations, manage SLAs and KPIs, maintain technical documentation, create SOPs, automate repetitive tasks, and improve support processes. The role requires customer coordination, post-migration validation, and participation in an on-call rotation.

Provides advanced Level 2 and Level 3 support across operating systems, identity, networking, VoIP, virtualization, cloud, security, backups, and automation. Plans and executes infrastructure, identity, and cloud migrations; manages project plans, SLAs, KPIs, documentation, and process improvements. The role requires customer coordination, post-migration validation, and participation in an on-call rotation.

Provides advanced Level 2 and Level 3 support across operating systems, identity platforms, networks, VoIP, virtualization, backups, security, and cloud environments. Plans and executes infrastructure and identity migrations, manages SLAs and KPIs, documents systems and procedures, automates repetitive work, and improves support operations. The role requires customer coordination, post-migration validation, and participation in an on-call rotation.