Teams at ZEAL Network SE

Own the AI agenda across Customer Operations by identifying, implementing, monitoring, and optimizing AI features such as chat and email agents. Manage multiple concurrent projects, align stakeholders, translate operational pain points into automation opportunities, and improve processes across Customer Support and Payments, Fraud & Verification. Track post-launch performance, resolve issues, and drive continuous operational excellence through analytical, creative, and cross-functional problem-solving.

Design, build, and maintain automated test suites and perform manual exploratory testing for slots, instant-win games, and scratchcards. Define game-specific test strategies, run cross-device and cross-browser tests, maintain test documentation, support regulatory compliance and certification efforts, and collaborate with developers, designers, and artists to ensure a player-first quality mindset.

Build and own a modern Next.js internal platform: implement scalable frontend patterns, integrate REST APIs, ensure UI/UX quality and performance, write tests, collaborate with product/design/backend/DevOps, and iterate features based on data.