Teams at Zazz

Own the full client lifecycle for custom software projects, from discovery and technical solutioning through proposal creation, deal closure, delivery oversight, and account growth. Lead requirements gathering, architecture discussions, estimates, pricing, SOWs, presentations, negotiations, client communication, change management, and project handoffs. Build long-term relationships, identify upsell opportunities, and ensure delivery quality, scope alignment, client satisfaction, and revenue growth while working remotely across time zones.

Win custom software development business from discovery through contract close, lead technical solution discussions, scope and price projects, manage selected client relationships, and grow existing accounts. The role combines technical consulting, client partnership, account management, proposal development, revenue generation, and collaboration with engineering and project management teams.

Own internal IT services, Microsoft 365, Entra ID, endpoint management, asset logistics, third-line support, change and problem management, and assigned IT projects. Resolve complex incidents, manage equipment lifecycles, coordinate suppliers, maintain security and operational controls, develop technical documentation, mentor support engineers, and deliver infrastructure, identity, endpoint, and cloud improvements. The role also manages project plans, budgets, risks, stakeholders, governance, implementation, testing, and operational handover.