Teams at Zander Insurance

Assist clients with life insurance applications, signatures, exam scheduling, billing questions, and identity theft protection inquiries. Handle inbound and outbound calls and email requests while applying sales and problem-solving techniques to recommend individualized solutions. The role requires strong communication, active listening, multitasking, dependable attendance, comfort with technology, and the ability to work effectively in a fast-paced customer service environment.

Makes high-volume outbound calls to help clients complete insurance activation requirements. Creates and schedules daily call lists using Excel, troubleshoots policy delivery issues, audits carrier websites, follows up with clients and carriers, and provides empathetic customer service. The role requires insurance experience, office-based customer service experience, persuasive communication, analytical skills, typing proficiency, and Microsoft Office expertise.

Assist customers through inbound and outbound calls by identifying insurance needs, explaining coverage solutions, addressing questions and objections, documenting information in company systems, and delivering professional customer service. The role provides training, sales coaching, and potential support for obtaining Life or Property and Casualty insurance licenses. It is a hybrid, entry-level position based near Nashville, Tennessee.