ZALORA Group Benefits Overview

Executes CRM and lifecycle marketing campaigns across email, push, in-app, and app inbox channels. Responsibilities include audience segmentation, campaign scheduling, quality checks, automated journey support, performance reporting, A/B testing, and campaign documentation. The role supports membership acquisition, onboarding, engagement, retention, and reactivation while coordinating with CRM, loyalty, creative, analytics, technology, and commercial teams. It also ensures accurate messaging, compliance with consent and data-handling standards, and consistent customer experiences.

Prepare, review, and analyze monthly, quarterly, and annual financial and management reports per IFRS and local standards. Maintain accounting systems (including SAP), reconciliations, fixed asset schedules, intercompany and recurring journals. Liaise with auditors, tax teams and authorities, and recommend process improvements and internal controls.

Leads a team of Account Managers overseeing non-risk marketplace categories across Marketplace, Fulfilled By Zalora, and International Dropshipping. Sets priorities, coaches team members, manages category performance, supports commercial negotiations, contributes to P&L delivery, strengthens brand and seller relationships, and coordinates cross-functional initiatives. The role also oversees marketplace health, forecasting, reporting, governance, escalations, and continuous improvements in assortment, availability, campaign participation, and seller performance.