Zalando Benefits Overview

The role involves leading research in bidding algorithms, optimizing marketplace dynamics, and mentoring a team, requiring a PhD and over 10 years of experience in machine learning and ad tech.

Lead applied science for customer-facing fashion assistant and personalization. Define evaluation frameworks, build and deploy recommendation and LLM-based solutions, translate business problems into research, and contribute production-quality code alongside engineers.

As a Customer Relations Expert, you'll manage complex customer cases, ensure quality in service, work cross-functionally, and drive improvements in customer experience.