Teams at YWCA Seattle | King | Snohomish

Provides housing search assistance, landlord outreach, lease negotiation, application support, and move-in coordination for clients transitioning from homelessness. Maintains a housing-focused caseload, advocates for clients, resolves housing barriers, documents services in HMIS, and coordinates with landlords and service providers. Delivers trauma-informed, culturally responsive support, crisis de-escalation, referrals, and confidential administrative services within an emergency housing facility.

Manages two affordable housing properties, overseeing LIHTC compliance, tenant files, leasing, rent collection, inspections, maintenance, safety, incident response, and property standards. Serves as the primary on-site resident contact, supports trauma-informed communication and community building, coordinates with case managers and vendors, and enters occupancy and payment data in Yardi. The role is fully on-site and requires adherence to Fair Housing, HUD, HOME, Section 8, and organizational policies.

Provides front-desk customer service at a 24/7 emergency housing facility. Responsibilities include answering calls, directing visitors, managing mail and deliveries, monitoring access, distributing meals and supplies, maintaining common areas, supporting safety protocols, de-escalating conflicts, providing referrals, and maintaining confidentiality. The role requires flexible on-call availability across all shifts and culturally responsive service to clients experiencing homelessness, trauma, and other vulnerabilities.