Teams at Yrefy, LLC

Design user-centered web products from discovery through delivery. Conduct research, usability testing, journey mapping, wireframing, prototyping, and interface design. Collaborate with product managers and engineers to create scalable, accessible, responsive experiences, support design-system adoption, provide implementation specifications, and review shipped work. Apply data visualization, WCAG accessibility, usability, security, performance, and regulatory considerations within financial technology products.

Provide front-line Tier 1 technical support to internal and external users via phone, ticketing, email, or chat. Triage, diagnose, resolve routine hardware, software, account, MFA, and connectivity issues; document interactions; escalate complex incidents; follow SOPs and maintain data security. Participate in shift handoffs and monitor tickets through resolution.

Design, build, and maintain both front-end and back-end components of web applications. Work across the full stack—UI, APIs, databases, and deployment—collaborating with product and design to deliver features, fix bugs, and improve performance and reliability.