Teams at YMCA of Rock River Valley

Provide welcoming, high-quality member service at the YMCA front desk: greet members and guests, answer questions, resolve concerns, promote programs, maintain clean and safe areas, use tech tools, follow policies, and complete required trainings and certifications.

Leads YMCA membership operations, acquisition, retention, and member experience. Supervises, coaches, schedules, and develops membership staff while managing payroll, budgets, expenses, and resources. Uses membership activity, participation, and feedback data to improve service and revenue outcomes. Oversees enrollment, communications, promotions, and registrations, supports branch events and leadership initiatives, and helps maintain a safe, welcoming facility through emergency preparedness and coordination with facilities teams.

Oversee daily aquatic site operations to ensure safe, welcoming swim programs. Teach and mentor instructors, coordinate staffing/schedules, handle administrative tasks, communicate with members, and report safety incidents.