Teams at YMCA of Pierce and Kitsap Counties

Coordinates branch administration and membership experiences, manages member feedback and registration systems, supports accounting and data entry, and develops volunteer engagement. Provides correspondence, forms, meeting minutes, and campaign administration while serving as a member and staff liaison. Requires customer service, sales, cash handling, organizational, communication, and computer skills, plus flexible weekend and evening availability.

Manages and audits YMCA member and program accounts using Salesforce. Provides customer service by phone, email, and other channels; explains memberships and programs; processes enrollments, registrations, cancellations, refunds, account updates, and balance removals; resolves complaints and escalates unusual issues. Builds positive relationships with members, guests, staff, and stakeholders while supporting retention and participation.

Coordinates branch administration and membership experiences, manages member feedback and registration systems, supports accounting and data-entry processes, and develops volunteer engagement. The role also provides correspondence, meeting minutes, forms, campaign administration, and customer-facing support while enforcing YMCA policies. Weekend and flexible availability are required, along with cash handling, computer proficiency, training completion, and background checks.