Teams at YMCA of Greater Boston

Leads YMCA branch operations, staff performance, budgeting, membership and program growth, fundraising, board development, community engagement, marketing, facility management, and innovation. Oversees direct reports, ensures strategic objectives and financial targets are achieved, develops volunteers and employees, promotes a strong member experience, and strengthens community partnerships. Requires periodic evening, early morning, and weekend work, plus occasional travel.

Coordinates YMCA membership sales and service activities, including prospective-member tours, follow-up, renewals, registrations, cash handling, and transaction balancing. Trains Welcome Center staff on policies, procedures, and systems; supports grassroots marketing and community events; and provides welcoming, responsive customer service. The role requires flexibility for opening, closing, evening, and weekend shifts, along with emergency response readiness and completion of CPR/AED, First Aid, oxygen administration, and YMCA-specific training.

Provides strategic leadership for youth development measurement, data systems, compliance, accreditation, and continuous improvement across multi-site afterschool and summer programs. Oversees data infrastructure, KPI frameworks, reporting, dashboards, evaluation, licensing alignment, grant reporting, and performance accountability. Leads data-focused staff, collaborates with program and operational teams, manages technology investments, and translates program data into actionable insights for improving youth outcomes and resource allocation.