Teams at The Y in Central Maryland

Provides customer service to YMCA members, guests, and visitors while supporting membership growth through outreach, lead generation, facility tours, sales, follow-up, and onboarding. Maintains membership records, processes registrations and transactions, answers inquiries, and supports front desk operations. The role also conducts outreach to local businesses, schools, and community organizations. Requires flexible availability, including Sundays, evenings, and weekends, plus the ability to meet physical demands and comply with youth-safety and background-screening requirements.

Provides customer service to YMCA members, guests, and visitors while supporting membership growth. Promotes programs, conducts facility tours, follows up with leads, supports membership sales and onboarding, and conducts outreach to local businesses, schools, and community organizations. Maintains membership records, handles transactions, and supports front-desk check-ins and inquiries. The role requires flexible scheduling, community engagement, and assisting with facility events and upkeep.

Leads membership operations for a YMCA family center, overseeing member acquisition, retention, engagement, satisfaction, sales training, staff supervision, community outreach, corporate partnerships, fundraising support, front desk procedures, billing coordination, and department budgeting. The role is accountable for membership growth, financial targets, service quality, compliance, and team development, with flexible evening, weekend, and holiday scheduling required.