Teams at The Y in Central Maryland

Provides customer service to members, guests, and visitors while supporting membership sales and growth. Conducts facility tours, follows up with leads, promotes programs, onboards members, maintains membership records, handles front desk check-ins and registrations, and performs outreach to local businesses, schools, and community organizations. Requires evening and weekend availability, physical activity, and occasional assistance with events and facility upkeep.

Leads membership operations for a YMCA family center, including member acquisition, retention, engagement, satisfaction, sales training, staff supervision, community outreach, corporate partnerships, fundraising support, front desk procedures, billing coordination, and budget management. The role is accountable for membership growth, financial targets, service quality, compliance, and employee development, while requiring flexible scheduling and physical activity.

Leads membership operations for a YMCA family center, overseeing member acquisition, retention, engagement, satisfaction, sales training, staff supervision, community outreach, corporate partnerships, fundraising support, front desk procedures, billing coordination, and department budgeting. The role is accountable for membership growth, financial targets, service quality, compliance, and team development, with flexible evening, weekend, and holiday scheduling required.