Teams at XLA

Lead and oversee all contract activities supporting FBI/DOJ missions, ensuring technical, operational, financial, staffing, security, and reporting requirements are met. Manage stakeholder engagement, risk, schedules, budgets, workforce, quality assurance, and compliance with federal and agency regulations. Provide executive-level program leadership and continuous process improvement.

Serve as facility project manager for federal office projects in Arlington, VA, overseeing budgets, design, construction, renovations, space planning using CAD, coordination with GSA/lessors/contractors, travel for site surveys and inspections, and development of project schedules, cost estimates, and furniture/occupancy plans.

Lead day-to-day management of a multi-tier enterprise IT service desk supporting thousands of users. Act as primary government-facing program lead, manage staffing/scheduling, 24x7 Tier1/2/3 operations, SLA compliance, QA and KPI reporting, surge staffing, security/badging compliance, and coordinate with the COR to resolve performance issues.