Teams at Wurth USA

Manages assigned customer accounts as an internal sales contact, supporting quoting, expediting, order fulfillment, logistics, data management, and customer service. Partners with sales and cross-functional teams to resolve issues, improve inventory and VMI programs, maintain customer relationships, support profitability, and advance sales opportunities. Uses reporting tools, customer portals, and business systems to manage orders, pricing, shipments, and account information while identifying process improvements and upselling products and services.

Manages assigned non-VMI customer accounts through the full sales cycle, including quoting, sourcing, order fulfillment, expediting, data management, and customer support. Meets sales and profitability targets, resolves escalated issues, coordinates with cross-functional teams and warehouses, manages customer portals, and develops customer relationships. Provides mentorship, supports process improvements, analyzes data, and recommends solutions for industrial hardware purchases.

Owns global trade compliance across import and export operations, including HTS and ECCN classification, customs valuation, origin determinations, sanctions screening, FTA qualification, forced labor due diligence, broker management, audits, and regulatory filings. Advises stakeholders, mentors specialists, leads compliance improvements and training, maintains ERP trade data accuracy, and serves as backup to the compliance manager.