Teams at WRS Health

Lead human-centered design research and strategy for healthcare software. Conduct contextual inquiries, interviews, journey mapping, prototyping, and usability testing across clinical, billing, and administrative workflows. Partner with product and engineering teams to design accessible, safe, and AI-assisted experiences. Build HCD practices, ensure WCAG, Section 508, HIPAA, and ONC compliance, and mentor designers and researchers.

Conduct qualitative user research, map workflows, create prototypes, and perform usability testing for healthcare software. Partner with product, engineering, and clinical stakeholders to improve safety, accessibility, and usability across EHR and practice-management products. Design human-in-the-loop AI experiences, support ONC safety testing, establish HCD practices, mentor team members, and use research evidence to guide product roadmaps and measurable improvements.

Leads product discovery and project execution by conducting client research, gathering and documenting requirements, analyzing market opportunities, and translating business challenges into product solutions. Coordinates stakeholders and technical teams, manages project scope and timelines, develops workflows and basic prototypes, supports product prioritization, and improves discovery and documentation processes. Ensures alignment, clear communication, quality requirements, timely delivery, and user-centered product improvements.