Teams at Worldwide TechServices

Provides on-site technical support for desktops, laptops, and related client equipment. Performs basic to moderately complex troubleshooting, answers technical questions, completes service calls within SLAs, documents activities, manages parts and inventory, and delivers timely customer service. Requires travel to client locations, occasional overnight assignments, lifting equipment up to 50 pounds, maintaining a repair toolkit, and following safety and service policies.

Provides on-site technical support for desktops, laptops, applications, and infrastructure. Troubleshoots client equipment, responds to service calls within service-level agreements, documents activities, manages parts and inventory, and delivers customer support. Requires technical training, basic hardware and software knowledge, OEM certifications, a driver’s license, reliable transportation, occasional overnight travel, the ability to lift up to 50 pounds, and a basic repair toolkit.

Analyzes business and application requirements, documents process changes, manages projects, supports software testing, resolves client issues, and develops reporting for multiple business functions. Partners with stakeholders to improve processes, tools, and reporting while supporting existing applications and maintaining strong communication, organization, accuracy, and customer service.