Teams at Worldly

Supports APAC customer success through supplier data management, platform imports, customer program delivery, training sessions, office hours, ticket support, reporting, translation coordination, and workflow support. The role maintains accurate customer records, manages HubSpot adoption cadences, prepares presentations, answers platform inquiries, supports UAT testing, and collaborates across time zones. It requires strong attention to detail, customer communication, data handling, and problem-solving skills, with interest in retail supply chains and ESG reporting.

Execute B2B SaaS growth campaigns across paid, email, ABM, events, and content syndication. Build HubSpot workflows, landing pages, and advertising campaigns; perform QA; and report on attribution, lead quality, and pipeline contribution. Measure and improve the company’s visibility in AI answer engines through AEO scorecards, content recommendations, page structure, and schema changes. Collaborate with sales, content, and web teams while optimizing campaign performance and budget allocation.

Manages a portfolio of European clients using Worldly’s sustainability and ESG supply-chain platform. Responsibilities include consulting on data collection programs, monitoring performance, onboarding and training clients and supply-chain partners, coordinating with support and product teams, and improving customer outcomes. The role requires experience in customer success, fashion or consumer-goods supply chains, sustainability, SaaS environments, analytics, and complex project management. Occasional global travel and flexible working hours may be required.