Teams at World Travel, Inc.

Administer employee relations processes, including FMLA leave, ADA accommodations, performance management, corrective action, attendance management, and offboarding. Advise employees and managers on workplace concerns, employment policies, and compliance requirements. Maintain accurate documentation, protect confidential information, identify organizational risks, and support process improvements while handling multiple sensitive matters with sound judgment and professionalism.

Supports the Operations Team Manager with daily leadership responsibilities, customer and supplier relationship management, traveler service issue resolution, workload organization, and SLA performance. Provides travel-related solutions, applies airline rules, domestic tariffs, federal travel regulations, FAR, and the Fly America Act when arranging travel. Acts as a positive team role model and consistently delivers professional customer service.

Deliver onboarding, instructor-led, virtual, hands-on, and blended training for Operations employees. Assess learner progress, identify skill gaps, coach employees, develop curricula and job aids, evaluate training effectiveness, and serve as a subject matter expert on corporate travel processes, systems, workflows, and best practices. Partner with Operations leaders, Talent Acquisition, and subject matter experts while adapting learning programs to evolving business needs.