Teams at Worcester Housing Authority

Administers federal and state housing vouchers, including annual recertifications, interim changes, tenancy approvals, lease-ups, voucher issuance, and moving packages. Provides front-desk and customer service support to residents, landlords, coworkers, and visitors. Maintains timely communication, assists senior representatives with special programs, and completes related administrative duties while complying with housing regulations and department performance standards.

Owns full-cycle recruitment, candidate sourcing, screening, interviews, offers, internal movement, onboarding, orientation, and first-year new-hire development. Builds talent pipelines through partnerships with educational institutions, workforce organizations, and community groups. Represents the organization at career fairs and hiring events, supports recruitment marketing, and maintains strong communication with candidates, hiring managers, and new employees. The role is onsite in Worcester, Monday through Friday, with occasional local travel.

Provides front-line customer service and clerical support for a housing authority property management office. Responsibilities include answering inquiries, maintaining tenant and financial records, coordinating resident recertifications, preparing lease and orientation documents, processing move-ins and vacates, calculating rents, handling purchase orders, and preparing reports. Requires strong organization, confidentiality, attention to detail, computer proficiency, and the ability to manage frequent interruptions in an onsite office environment.