Teams at Wonolo

Provides onsite support at customer facilities, helping workers and supervisors navigate check-in, attendance, performance, conflicts, and Wonolo processes. Conducts worker orientations, monitors assignments, submits reports, documents outcomes, and supports recruiting operations. Builds client relationships, resolves real-time issues, manages no-shows and late arrivals, and helps de-escalate workplace situations. Requires regular travel to Baltimore-area warehouses or production facilities and flexible availability, including occasional early mornings, evenings, or weekends.

Visit customer job sites to support Wonoloers and clients: coordinate check-in/out, onboard and coach workers, monitor attendance and performance, resolve conflicts, document observations, and maintain client relationships while using Google tools and Slack. Role includes local travel, daily reporting, and potential worker removals to mitigate co-employment risk.

Recruit and onboard high-volume frontline workers across a designated local market. Responsibilities include sourcing, screening, interviewing, developing job descriptions, managing app and W-2 onboarding, tracking recruiting metrics, improving processes, engaging workers, visiting client sites, and partnering with market teams to improve fill rate, revenue, and supply health. The role requires bilingual English-Spanish communication, local labor-market expertise, operational ownership, and occasional evening or weekend availability.