Teams at Wonder

Manage a portfolio of small and medium-sized restaurant accounts, helping optimize Grubhub profiles, improve menus, increase diner acquisition and order volume, and strengthen partner relationships. Responsibilities include client communication, issue resolution, account recordkeeping, regular check-ins, outbound calls, identifying growth opportunities, and meeting sales goals while collaborating in a fast-paced hybrid environment.

Manage a portfolio of small and medium-sized restaurant accounts, helping partners optimize Grubhub profiles, improve menus, attract diners, increase order volume, and resolve account issues. Maintain client records, conduct regular check-ins, gather feedback, and identify growth opportunities. The role requires strong communication, organization, outbound calling, goal achievement, product learning, and proficiency with business software and CRM tools.

Manage an assigned portfolio of SMB restaurant accounts, focusing on retention, engagement, issue resolution, and reactivation of paused accounts. Support contract and ownership updates, resolve payment and tax inquiries, provide marketing and product guidance, and upsell promotions. Maintain account accuracy, meet service-level agreements, handle partner inquiries, and deliver a positive merchant experience through phone and written communication.