Wolt Benefits Overview

Coordinates category operations for Wolt Market Serbia, including product listings, supplier information, promotional planning, pricing updates, campaign launches, reporting, and commercial follow-ups. Analyzes category and promotional performance, supports supplier negotiations, maintains trackers and timelines, and collaborates with inventory, marketing, finance, and retail systems teams. The role also improves processes through reporting tools, automation, and AI.

Supports Wolt merchant partners by responding to emails and tickets, updating menus and assortments, resolving operational and equipment issues, and escalating complex cases. Assists account management and merchant teams with administrative tasks and store updates, verifies data accuracy, gathers merchant feedback, and contributes to process improvements. The role requires strong communication, organization, attention to detail, multitasking, and comfort in a fast-paced operational environment.

Provides customer support to customers, restaurant partners, and delivery riders through chat and phone. Helps resolve delivery issues, ensures smooth operations, and contributes to improving support processes. Requires fluent English and Albanian, strong communication and empathy, multitasking ability, teamwork, and flexibility to work rotating shifts, weekends, and public holidays in Tirana.