Teams at WizCommerce

Manage end-to-end client implementations for the US market: gather requirements, create plans, run onboarding/training, coordinate cross-functional teams, troubleshoot, document processes, track KPIs, and feed client insights to product for continuous improvement.

Provide L2 technical support for a SaaS B2B commerce platform: troubleshoot production issues, analyze GCP logs, debug APIs and integrations, perform root cause analysis, collaborate with engineering/product teams, communicate status to customers, and maintain knowledge base and process improvements. Work US business hours (India night shift).

Lead DevOps/SRE responsible for designing and operating GCP infrastructure, IaC (Terraform), Kubernetes/GKE management, CI/CD and GitOps pipelines, observability, SLO/SRE practices, incident response, cost optimization, security best practices, and mentoring other DevOps engineers.