Jobs at Wishpond

Owns a portfolio of small and medium-sized SaaS customers, guiding them through onboarding, success planning, retention, renewals, and expansion. The role advocates for customers, resolves escalated issues, identifies upsell opportunities, collaborates with Account Management and Product teams, monitors customer satisfaction, and supports reviews and case studies. Candidates need at least three years of customer success experience, strong communication skills, digital marketing knowledge, and the ability to work independently in a remote environment.

Provides remote HR administration for a global workforce, including employee data management, reporting, auditing, background checks, onboarding, offboarding, access administration, documentation, recruitment coordination, and employee support. The role also maintains HR systems, creates SOPs, supports people operations projects, and contributes to workplace culture initiatives while handling confidential information.

Own a portfolio of 25–35 SMB clients, develop and execute multichannel digital marketing campaigns, track ROI, optimize performance, identify growth and upsell opportunities, and serve as a proactive strategic partner. The role requires hands-on expertise across paid social, Google Ads, email, content, landing pages, analytics, and AI-powered marketing tools, along with strong communication and client relationship management.

Manage a high-volume portfolio of SMB and mid-market SaaS accounts through scalable onboarding, adoption, retention, and renewal programs. Monitor customer health and usage data, identify churn risks, execute proactive outreach, build playbooks and automation workflows, and collaborate cross-functionally to improve customer outcomes. Track KPIs such as engagement, adoption, churn risk, and retention while sharing insights to improve products and processes.

Lead and coach a team of Customer Success Managers while establishing operating cadences, enforcing CRM hygiene, and improving customer outcomes. Build playbooks for onboarding, account reviews, and renewals; own adoption, health, churn, retention, and expansion metrics; and coordinate with Sales and Product leadership. The role focuses on process improvement, risk mitigation, renewal support, KPI analysis, and building a high-accountability customer-first culture in a SaaS environment.