Teams at Wisetack

Prospect, sell to, onboard, and activate mid-market and enterprise merchants in the home services industry. Build and manage a qualified pipeline, conduct product demonstrations, close deals, and drive financing issuance volume. Maintain accurate Salesforce records, collaborate with Growth, Partnerships, and Marketing teams, communicate customer insights, and attend industry conferences when needed to generate leads.

Provide high-volume borrower support by phone and other channels, assisting with lending applications, payments, refunds, and account questions. Own issues through resolution, document interactions, follow lending requirements, identify risks and recurring customer pain points, and collaborate cross-functionally on improvements. Use AI tools and customer support platforms to improve efficiency and outcomes while maintaining empathy, accuracy, privacy, and consumer trust. Weekend availability is required.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.