Wise
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Fintech • Mobile • Payments • Software • Financial Services
Lead and build Wise’s Financial Crime Operations team in Hyderabad. Responsibilities include coaching specialists, managing performance and operational queues, ensuring SLA and quality compliance, planning capacity, resolving escalations, identifying risks, and representing team results to global stakeholders. The role requires decisive leadership, workforce management expertise, data-driven decision-making, and experience operating in high-pressure regulated environments.
Fintech • Mobile • Payments • Software • Financial Services
Investigate suspicious customer activity and financial transactions to detect money laundering, fraud, and other financial crimes. Review alerts, KYC records, and supporting documentation; prepare investigation reports; escalate complex cases; mentor colleagues; and collaborate with compliance, legal, product, and engineering teams. The role also involves customer communication, regulatory awareness, process improvement, and meeting quality and productivity targets.
Fintech • Mobile • Payments • Software • Financial Services
Provide advanced B2B enterprise support for Wise Platform partners, managing high-volume tickets, escalations, and incidents. Analyze support data, identify root causes, improve workflows, lead operational projects, configure Zendesk environments, support onboarding and testing, develop training, and represent partner needs internally.
