Teams at Winwood Hospitality Group Inc

Manages front office and hotel operations, including guest services, staffing, scheduling, training, billing, inventory, safety, quality assurance, and financial controls. Coaches team members, coordinates with housekeeping and engineering, supports revenue objectives, handles guest concerns, and participates in manager-on-duty and front desk shifts. Ensures brand standards, regulatory compliance, preventive maintenance, and exceptional guest satisfaction.

Provides front desk and night audit support in a hotel environment. Handles reservations, guest check-in and checkout, billing questions, wake-up calls, guest requests, meeting directions, and local recommendations. Coordinates with housekeeping, engineering, bell staff, and management to resolve issues and maintain hotel standards. Protects guest privacy, follows financial controls, supports hotel revenue goals, and delivers courteous hospitality while working flexible shifts, weekends, and holidays.

Maintains the cleanliness, safety, and presentation of hotel rooms, suites, public areas, storage rooms, and laundry facilities. Responsibilities include cleaning, vacuuming, mopping, replenishing supplies, removing trash and linens, laundering hotel linens, organizing storerooms, reporting maintenance issues, completing deep-cleaning projects, and responding professionally to guest needs. The role requires adherence to Hilton, Hampton Inn, health, safety, and housekeeping standards, along with reliable attendance and a professional appearance.