Teams at Wilmington Health

Schedules and manages patient appointments, verifies insurance and demographic information, answers patient inquiries, provides appointment instructions and reminders, coordinates provider schedule changes, collects virtual-visit copays, and maintains accurate, secure patient records in compliance with HIPAA and organizational privacy procedures.

Performs diagnostic ultrasound examinations, verifies patient information and physician orders, prepares and explains procedures, captures and submits diagnostic images, documents findings, and maintains equipment and procedure areas. Ensures patient safety, consults with referring physicians, correlates clinical history with exams, and maintains supplies and records. Requires ARDMS and CPR certification, ultrasound equipment proficiency, computer skills, and strong communication. One year of radiologic technology or imaging experience is preferred.

Analyzes healthcare, provider, clinical, member, claims, and population health data to identify cost-reduction, quality-improvement, patient-satisfaction, and risk-capture opportunities. Develops reports, documentation, drill-down analyses, and strategic recommendations; presents findings to internal and external stakeholders; and collaborates with clinical and operational leaders on population health initiatives. Requires proficiency in Excel, SQL, and SAS.