Teams at Williams Lea

Provides professional front-of-house reception, visitor access, meeting room, hospitality, mailroom, courier, facilities, stock control, office administration, and customer service support. The role maintains clean and presentable client-facing areas, manages office supplies and records, handles confidential waste and deliveries, coordinates catering and room equipment, and follows office opening, closing, and compliance procedures.

Leads and develops an engineering team of 5–8 people, overseeing hiring, mentoring, performance, delivery, technical quality, architecture, reliability, incident response, and technical debt. Partners with Product, Design, Security, and leadership on roadmaps, capacity, risks, dependencies, and strategy. Requires strong software engineering experience, people management, Agile delivery, budgeting, resource planning, cloud platforms, DevOps practices, and Java, PHP, or Python development experience.

Leads the corporate front-of-house and hospitality operation, overseeing reception, meeting rooms, events, VIP services, client experience, operational standards, compliance, budgets, and service performance. Manages and develops the customer-facing team, coordinates staffing and training, maintains SOPs, monitors SLAs and KPIs, resolves complaints, supports client relationships, and drives continuous improvement across the onsite service.