Whippy Benefits Overview

Manage a portfolio of customer accounts, conduct onboarding and training, troubleshoot issues, and guide customers on best practices in using the Whippy platform.

The Renewal and Expansion Specialist manages contract negotiations and commercial conversations with existing customers, focusing on renewals, expansions, and billing issues. Responsibilities include conducting live calculations, drafting contracts, and collaborating with Customer Success Managers to address account health signals.

The Head of Customer Success will manage key accounts, lead a mixed team of customer success managers and engineers, and develop playbooks and frameworks to ensure customer success and satisfaction.