Teams at Wheels, Inc.

Support assigned client accounts through onboarding, coordination, and SLA-driven operational execution. Manage client communications, generate reports, resolve escalations, oversee vehicle lifecycle and logistics, maintain client data in Salesforce/ePlan/Fleetview, and assist process improvements and documentation.

The VP, Client Services oversees account management functions, leads client service teams, develops staff, ensures customer satisfaction, and aligns departments with customer service goals, fostering a culture of excellence and innovation.

Provide high-volume client and driver support via phone, email, and internal apps. Log and manage requests in CRM, execute operational tasks (licenses, transport, remarketing), run reports, escalate issues, and meet Salesforce KPIs to ensure client satisfaction and retention.