Teams at Wheels, Inc.

Provides multi-channel support to clients and drivers, manages CRM requests and operational tasks, maintains customer data and procedures, runs reports, tracks KPIs, resolves issues, and escalates concerns. Responsibilities include coordinating vehicle, licensing, compliance, transportation, and remarketing requests while ensuring timely execution, confidentiality, and service quality. The role is hybrid, full-time, and involves up to 20% travel.

Manage a portfolio of fleet-service clients, oversee operational requests and escalations, coordinate internal resolution, facilitate action-register meetings, provide client training, maintain Salesforce cases and KPIs, support QBRs, identify process improvements, and cultivate strong client relationships. The role requires customer-service expertise, communication, organization, problem-solving, Excel proficiency, and collaboration across teams. This is a hybrid, full-time position in Georgia or Illinois with 10% travel.

Leads a team of 10–17 Account Managers responsible for client satisfaction, retention, and growth. Oversees escalations, performance metrics, staffing, coaching, process improvement, change management, customer inquiries, and strategic account plans. Partners cross-functionally to improve service delivery, meet SLAs and KPIs, and support employee development. The hybrid role requires up to 20% travel and experience in client service, leadership, and preferably the fleet industry.