Teams at Wheels, Inc.

Supports clients and drivers with vehicle title, registration, violation, and toll-management inquiries. Researches and resolves requests through phone, email, and Salesforce; coordinates with licensing agents, dealerships, and internal teams; manages escalated issues; and provides guidance, training, and follow-up. Maintains knowledge of jurisdictional requirements and assists with compliance processing, including mailing, fee entry, and registration intake during peak periods.

Processes vehicle sales from initial review through completion, including titles, forms, taxes, fees, billing, salvage transactions, Canadian sales, and dealer programs. Resolves exceptions and customer inquiries, supports response-center requests, coordinates with title-maintenance teams, and manages vendor relationships. The role also trains vendor staff on policies, audits paperwork, distributes mail, and maintains effective relationships with internal departments and regional sales leadership.

Manage Truck Remarketing portfolio activities including asset closeouts, invoice auditing and collections, debit/credit memos, payment processing to investors/vendors, reporting, and supporting account managers on terminations, buyouts, and billing research.