WGSN Benefits Overview

Manage technical or data programs by understanding how data systems fit together, coordinating work, and ensuring effective program delivery. The role is based in WGSN’s London office and does not require coding, but requires strong technical understanding and at least five years of relevant program management experience.

The Client Success Specialist supports account growth and retention by onboarding clients, increasing product engagement, responding to requests, delivering tailored workshops, and identifying upsell opportunities. They collaborate with Account Managers on account plans, monitor user activity, advise clients on relevant content, and maintain expertise across WGSN’s products. The role requires strong customer service, communication, presentation, organization, and commercial skills, with fluency in English and ideally an additional European language.

Leads consumer research and culture strategy consulting projects for fashion and related industries. Conducts qualitative and quantitative research, analyzes trends and market dynamics, develops methodologies and actionable recommendations, and presents insights through client workshops and presentations. Manages complex international workstreams, coordinates cross-functional teams, builds client relationships, contributes to thought leadership and intellectual property, and mentors junior colleagues.