WGSN Benefits Overview

Manage strategic relationships with enterprise clients, partnering with Account Managers to drive product adoption, retention, renewals, and measurable business outcomes. Responsibilities include account planning, usage analysis, onboarding, product training, workshops, trend presentations, client feedback, solution selling, and identifying growth opportunities. The role requires regular client travel, strong presentation and relationship-building skills, commercial account analysis, and fluency in English and Bahasa.

Lead a North American Client Success team supporting enterprise and strategic accounts. Develop client success strategy, coach and develop team members, improve retention and product adoption, support renewals and expansion, monitor performance, and drive operational excellence. Partner cross-functionally with Sales, Product, Marketing, Advisory, Content, and leadership to improve client outcomes, influence product direction, and strengthen customer engagement practices.

Lead solution and commercial design for large enterprise Intelligence API and data deals. Run discovery with senior business and technical buyers, map data and AI use cases, structure multi-year contracts and paid pilots, protect intellectual property and attribution, and coach sales teams on qualification and deal design. Partner with account, product, and engineering teams to close new-logo opportunities valued at $500,000 or more.