WGNSTAR Benefits Overview

Leads semiconductor site operations and Operations Managers while serving as the primary customer liaison. Responsibilities include managing customer relationships, reporting KPIs, delivering quarterly business reviews, mentoring leaders, driving quality and safety, coordinating site meetings, overseeing employee performance, supporting business development, and protecting company and customer assets. Requires extensive senior management experience, semiconductor services knowledge, strong leadership, communication, analytical, presentation, and decision-making skills.

Leads service delivery and operational performance for semiconductor equipment installation and service support accounts. Manages and develops 5+ direct reports, drives KPIs, customer satisfaction, safety, quality, staffing, responsiveness, and financial performance. Oversees escalations, continuous improvement, budgeting, forecasting, compliance, and cross-functional resource alignment while strengthening customer relationships and team accountability. The role is office-based and requires local, domestic, and potentially international travel.

Leads operational performance and service delivery for semiconductor equipment installation and support accounts. Manages a team of 5+ direct reports, drives KPIs, customer satisfaction, safety, quality, staffing, responsiveness, and financial results. Partners with customers and internal teams to resolve escalations, improve workflows, support budgeting and forecasting, ensure compliance, and build an accountable, high-performing service organization.