Teams at West Point Underwriters, LLC

Provides customer service to policy owners, agents, and insurance personnel through phone, email, and written correspondence. Handles first notice of loss, policy transactions, service requests, research, reporting, and customer retention initiatives. The role requires resolving issues, providing procedural guidance, meeting service standards, and working in a scheduled call-center environment. Candidates need at least one year of customer service experience, strong communication and problem-solving skills, Microsoft Office proficiency, and the ability to obtain a 4-40 license within six months.

Designs and maintains data solutions, dashboards, reports, and automation that support business decision-making. Analyzes complex datasets, ensures data quality, develops data models, identifies trends, and provides actionable insights. Collaborates with stakeholders to define requirements, documents reporting processes, validates analytical solutions, and improves data governance and operational efficiency using tools such as SQL, Python, R, Excel, Power BI, and Domo.