Teams at Werner Auto Team

Conduct inbound and outbound customer calls, respond to internet leads, identify customer needs, schedule service appointments, maintain CRM records, and deliver positive customer experiences. The role requires persuasive communication, organization, computer proficiency, and customer focus in a fast-paced dealership environment.

Greet and welcome dealership customers, answer and route calls, schedule sales and service appointments, enter customer information, manage chats and messaging tools, maintain the reception area, and provide basic administrative support. The role works closely with sales and service teams to deliver a positive customer experience and requires weekend and some holiday availability.

Follow up with customers by phone, text, and email; support customer satisfaction surveys; resolve concerns; maintain accurate CRM records; collaborate with sales and service teams; and deliver a positive VIP customer experience.