Teams at Wellworks For You

Provides high-volume customer support to wellness program participants through phone, chat, and email. Resolves account, incentive, form, and program questions; follows up on voicemails; maintains accurate records; and escalates complex concerns. Reviews and processes participant information, audits data, corrects discrepancies, and protects sensitive information under HIPAA requirements. Shares recurring issue trends and partners with internal teams to improve service and ensure timely form processing.