Teams at WellSky

Serves as a liaison between WellSky and clients, managing contract adjustment requests, coordinating resolutions, strengthening long-term relationships, and improving client lifecycle experiences. The role partners with internal stakeholders on negotiation strategies, analyzes and drafts proposals and business communications, and supports efficient completion of client action items.

Manages WellSky’s technology compliance controls across SOC, HITRUST, HIPAA, PCI DSS, and NIST frameworks. Partners with technical and business owners, maintains compliance policies, supports continuous monitoring and automated evidence collection, coordinates external audits, leads SOC examinations, investigates control exceptions, performs root cause analysis, and drives corrective actions to completion.

Leads client solution implementations through requirements gathering, workflow analysis, configuration, training, issue resolution, and adoption support. Partners with project managers and executive stakeholders to deliver projects on time, monitor risks and milestones, forecast resources, and manage cases. Provides advanced consultation, mentors junior consultants, and uses Salesforce and WellSky expertise to optimize healthcare workflows. Requires occasional travel and flexibility for irregular hours.