Wellmark Blue Cross and Blue Shield Benefits Overview

Supports business applications across multiple areas by analyzing requirements, troubleshooting issues, coordinating system changes, and designing and executing test cases. Ensures systems and processes comply with regulations, documents findings, tracks incidents, and collaborates with technology and business stakeholders. The role also contributes to process improvement, documentation, automation, and mentoring other analysts.

Leads enterprise observability strategy and implementation across cloud, infrastructure, applications, and AI platforms. Designs monitoring, logging, tracing, and telemetry solutions; improves reliability, availability, scalability, and operational efficiency. Serves as a technical escalation point, develops resilient cloud patterns, automates processes, supports incident resolution, advises stakeholders, mentors engineers, and ensures compliance with technical and contractual requirements. Requires advanced cloud, systems engineering, scripting, virtualization, DevOps, troubleshooting, and stakeholder management experience.

Provides advanced administrative support to operations leaders and multiple teams, including complex calendar and inbox management, meeting coordination, travel arrangements, communications, reporting, budgeting, onboarding, project support, and confidential information handling. The role requires strong organization, independent judgment, attention to detail, adaptability, and proficiency with Microsoft 365 tools. The position follows a hybrid schedule based in Des Moines, Iowa.