Teams at WellHive

Owns WellHive’s Alpha-to-Beta-to-GA release process, including release bundling, activation packets, phase-gate criteria, defect triage, go/no-go reviews, feature-flag policies, and SI handoffs. The role coordinates Product, Engineering, Customer Delivery, customers, and systems integrators; manages monthly activation cycles; oversees testing and documentation; tracks exceptions and release risks; and maintains predictable, auditable release cadences.

Lead WellHive’s marketing and communications function, developing integrated strategies and campaigns to drive adoption of its healthcare scheduling platform. Build audience-specific messaging, coordinate rollout communications, create sales and partner enablement materials, translate data and customer insights into compelling narratives, and measure campaign effectiveness. Manage content standards, calendars, production resources, staffing, and budget recommendations while partnering with Customer Success, Data & Insights, Sales, Partnerships, and executive stakeholders.

Supports Customer Success Managers by resolving support tickets, coordinating onboarding and end-user training, executing adoption and go-live plays, monitoring account health, routing qualified leads, and maintaining continuity for assigned accounts. The role investigates escalated issues, coordinates with internal teams and healthcare providers, tracks customer success metrics, and identifies utilization risks. Candidates need healthcare or healthcare technology experience, strong communication, organization, CRM and data skills, and the ability to manage high-volume customer requests.