Search the 6 jobs at Welcome Pickups

As the Head of Customer Support, you will lead a team of 25+ support agents, develop strategies to improve customer satisfaction, oversee daily operations, and create training programs for team development. You will collaborate with cross-functional teams to integrate customer feedback into product and service improvements.

The CRM & Sales Enablement Manager will enhance B2B sales effectiveness by managing the CRM system (HubSpot), optimizing sales processes, and developing training programs. Responsibilities include overseeing CRM workflows, ensuring data accuracy, leading API integration, and managing sales tools to support lead generation and sales efficiency.

As a Lead Gen & ISR Team Lead, you will develop and execute outbound lead generation strategies, manage relationships with demand generation partners, and lead a team of Inside Sales Representatives to achieve sales targets. You will optimize HubSpot for sales processes and align efforts with the B2B Marketing and Product teams.

Lead a team to onboard, activate, support, and retain B2B clients. Develop strategies to prevent churn, identify upsell opportunities, and monitor KPIs for customer success. Analyze feedback for continuous improvement.

Backend Engineer role at Welcome, responsible for developing and improving application features using industry best practices, building RESTful APIs, refactoring and maintaining existing code, and collaborating with other engineers.

Welcome is seeking a Support Supervisor to enhance customer experience and optimize operations. Responsibilities include training the team, serving as the primary point of escalation for customer and driver issues, and implementing business policies for a first-class customer experience.