WelbeHealth Benefits Overview

Coordinates participant medical appointments, maintains team member availability, manages cancellations and rescheduling, responds to scheduling inquiries, communicates with participants and care teams, and sends appointment confirmations and reminders. The role also handles scheduling conflicts, urgent needs, and related administrative tasks within a PACE healthcare environment.

Supervise and support scheduling team to ensure timely, accurate appointment scheduling for PACE participants. Handle escalations, audit scheduling data for quality and compliance, coach staff, monitor productivity, and coordinate with interdisciplinary teams, providers, participants, and families to deliver empathetic, high-quality customer service within established protocols.

Supports HR processes including onboarding communications, HRIS record maintenance, compliance documentation, payroll and policy questions, data integrity, team documentation, and process improvements. The role provides foundational exposure to talent acquisition, people operations, benefits, compensation, compliance, HRIS, and learning and development, with structured mentorship and career growth opportunities.