Teams at WEKA

Serves as a top-tier networking escalation expert for WEKA deployments across HPC, AI/ML, enterprise, cloud, and hybrid environments. Troubleshoots complex Layer 1–4 issues, leads root-cause analysis, supports high-severity incidents, mentors technical teams, improves diagnostic tooling, develops technical documentation, and influences product networking design. Requires deep expertise in Ethernet, InfiniBand, RDMA, Linux networking, distributed systems, and large-scale datacenter fabrics, along with 24/7 on-call support and occasional travel.

Provides senior technical support for enterprise infrastructure customers, troubleshooting complex hardware, networking, distributed storage, cloud, and Linux-based systems. Acts as the liaison between customers and Engineering, resolves and documents support cases, monitors systems, assists pre-sales teams, creates technical documentation, and manages multiple customer issues. The role includes on-call rotations, night-shift availability, and potential regional or international travel.

Provides senior-level technical services for enterprise customers using WEKA infrastructure. Troubleshoots distributed storage, networking, hardware, cloud, and performance issues; monitors systems, manages support cases, documents solutions, and escalates product gaps to Engineering. Acts as the technical liaison among customers, account teams, partners, resellers, and product development. Requires Linux and Unix administration, networking, automation scripting, distributed storage expertise, English and Mandarin fluency, on-call availability, and potential international travel.