Teams at Weekender Hotels

Supports the General Manager in overseeing hotel operations across front desk, housekeeping, maintenance, staffing, guest experience, facilities, and revenue generation. Responsibilities include scheduling, inspections, complaint resolution, hiring and training employees, performance management, team meetings, rate monitoring, sales strategy support, group bookings, and administrative projects. Success is measured through operational checklist compliance, guest satisfaction, issue resolution, and schedule coverage.

Provides front-desk guest services, including check-ins, check-outs, basic reservations, guest inquiries, directions, and information about hotel amenities. Maintains accurate guest records, handles transactions and administrative tasks, follows safety procedures, and coordinates with housekeeping and maintenance to resolve guest needs. This entry-level role emphasizes friendly service, accuracy, multitasking, communication, and learning hotel systems and procedures.

Serves as the primary guest contact, handling check-ins, check-outs, reservations, inquiries, directions, and information about hotel amenities. Coordinates with housekeeping and maintenance, maintains accurate guest records, completes administrative tasks, processes transactions, and follows safety procedures. The role emphasizes friendly, professional service, efficient multitasking, complaint resolution, and learning hotel systems and procedures.