Teams at Weekday, Inc.

Leads customer experience strategy and analytics initiatives to improve satisfaction, retention, efficiency, and business outcomes. Responsibilities include customer journey mapping, Voice of Customer programs, CX metrics, dashboards, segmentation, predictive analytics, forecasting, data governance, and AI/ML opportunities. The role translates customer and business data into recommendations, leads cross-functional improvements, and presents insights to senior stakeholders.

Leads enterprise production services, SRE, service delivery, and engineering operations. Responsibilities include managing L1/L2 support, incident and problem management, SLAs/SLOs, observability, automation, resilience, disaster recovery, ITSM processes, vendor performance, and operational reporting. The role drives reliability, availability, incident recovery, production readiness, and continuous improvement while mentoring engineering and operations leaders.

Lead customer experience strategy and analytics initiatives to improve satisfaction, loyalty, retention, efficiency, and business performance. Responsibilities include customer journey mapping, Voice of Customer programs, dashboard and reporting development, CX metric tracking, segmentation, predictive analytics, CRM data integration, and continuous improvement. The role partners cross-functionally, presents insights to senior stakeholders, and applies AI, machine learning, Lean, Six Sigma, and Design Thinking to drive measurable improvements.