Teams at Webster University

Provides advanced end-user, service desk, classroom technology, audiovisual, endpoint, and IT asset support for a university. Serves as the primary escalation point for complex technical issues, leads technology deployments and upgrades, manages asset records, coordinates vendors, tests new technologies, develops documentation, and mentors support staff. The role requires regular in-person campus attendance with occasional evening and weekend support.

Provides advanced end-user, service desk, classroom technology, audiovisual, endpoint, and IT asset support across a university. Serves as the escalation point for complex issues, coordinates deployments and hardware refreshes, maintains asset and service records, supports endpoint management platforms, manages vendors, develops technical documentation, and mentors support staff and student employees. Requires regular on-campus attendance with occasional evening or weekend support.

Provides technical and functional support for the University's LMS and teaching technologies. Manages incoming support requests, troubleshoots issues, coordinates escalations, analyzes support trends, improves workflows, and develops documentation and self-help resources. Maintains Canvas course content using HTML/CSS, supports instructional design activities, collaborates with faculty, and serves as backup LMS Administrator. Leads the learning systems support function and may provide after-hours support.