Teams at WeBox

Responsible for solution planning, feature design, and user experience optimization. Collaborate with teams and analyze user needs to drive product innovation in the e-commerce sector.

Manage post-sales relationships for dozens of corporate accounts in the corporate meal division. Drive upsells, referrals, retention, and engagement through regular business reviews, proactive health monitoring, escalation management, and cross-functional collaboration. Track expansion revenue, churn, NPS, and referral conversion to grow account revenue.

Support day-to-day execution of corporate meal programs by onboarding clients, monitoring service quality, resolving operational issues, tracking metrics, coordinating cross-functionally, and delivering clear customer communications to maintain high satisfaction.