Teams at Webfleet

Provide technical and administrative customer support to UKI customers through phone and email. Resolve inquiries, manage expectations, maintain accurate Salesforce records, and collaborate with internal teams to deliver researched answers. The role requires excellent English communication, UKI market experience, customer focus, attention to detail, adaptability, and the ability to follow service processes in a fast-paced international team.

Develop and own customer-focused content and creative strategy for Webfleet’s customer campaigns. Lead customer education, onboarding, in-platform messaging, and an online education hub across the customer lifecycle. Collaborate with communications, upsell, and project teams to create engaging, on-brand messaging. Use AI and emerging tools to expand content capabilities, simplify complex topics, and improve customer engagement. Apply CRM and data analytics knowledge to support relevant, timely communications.

Manage HR administration, including onboarding, offboarding, employee data, absences, and benefits. Support monthly payroll across Germany, South Africa, and another European country while coordinating with an external payroll provider. Serve as an employee contact, maintain accurate HR records, produce reports, and improve processes through automation and AI tools. The role requires English and German fluency, European labor law and payroll knowledge, strong Excel skills, analytical ability, and experience in an international environment.