Teams at Weave

Chief of Staff to the CEO responsible for driving company priorities, building the organization’s operating cadence, managing KPI reporting, leading cross-functional special projects, and increasing executive leverage. The role requires turning ambiguous problems into measurable plans, coordinating leaders and external partners, deploying AI effectively across operations, and improving organizational efficiency in a high-growth B2B SaaS environment.

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Own technical customer implementations for a regulatory AI platform serving drug development organizations. Customize AI templates, develop and coach LLM prompts, manage integrations using APIs and webhooks, map enterprise data flows, and document implementation practices. The role partners with IT, Regulatory Affairs, Medical Writing, Product, and go-to-market teams while educating customers and supporting their transition to self-service configuration.